At HelloSays, your trust is our top priority. As a platform designed to connect users with reliable local service providers, we are committed to ensuring a safe, secure, and transparent experience for everyone—both customers and business owners.
Our Commitment to Your Safety
Whether you’re booking a plumber, hiring a house cleaner, or looking for a handyman, you deserve peace of mind. HelloSays is built with strict trust and safety measures in place to protect users at every step.
Verified Listings
We verify businesses listed on HelloSays through a multi-step screening process, which may include:
- Business license checks (where applicable)
- Contact and identity verification
- Customer review monitoring
- Manual audits and ongoing listing reviews
Community-Driven Reviews
Your feedback matters. Users can leave honest reviews and ratings after service. We monitor all reviews to ensure authenticity and remove fake or misleading content when identified.
Reporting and Support
Encounter a problem or questionable content? Our Trust & Safety Team is ready to help. Use our reporting tools on business listings or reach out through our support page for prompt action.
Business Accountability
We hold providers to high standards. Any business found violating policies may be penalized or removed. We expect professionalism, honesty, and respect from all listed providers.
Secure Communication
Keep conversations within the HelloSays platform to protect your privacy and ensure a traceable communication trail. We do not share your data and protect it using modern encryption standards.
Safety Best Practices for Users
- Read reviews before booking
- Use in-platform messaging
- Ask for credentials when needed
- Avoid payments outside the platform
- Report anything suspicious immediately
Safety Best Practices for Businesses
- Be honest and clear in your profile
- Arrive on time and act professionally
- Respect customer property and boundaries
- Maintain licenses and insurance
- Communicate clearly and respectfully