Data Request & Data Deletion Policy

At Hellosays, we value your privacy and are committed to ensuring transparency about how your data is collected, used, and managed. This page outlines your rights and the steps you can take to request, access, or delete your data from our systems.

Overview

Hellosays is a local services business listing platform that helps users find and connect with trusted service providers in their area. As part of this process, we may collect and process certain personal information.

Under applicable data privacy regulations, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR), you have the right to:

• Request access to your data
• Request correction of inaccurate data
• Request deletion of your personal data
• Understand how your data is used

What Information We Collect

• Name, email address, and contact information
• Location details (for matching local services)
• Service request history
• Business listing information (if you're a provider)
• Website activity data (through cookies and analytics)

How We Use Your Information

• Match users with local service providers
• Respond to service requests and inquiries
• Improve user experience on our platform
• Send important service-related notifications
• Comply with legal obligations

How to Request or Delete Your Data

If you wish to request a copy of your personal data, correct information, or request data deletion, you may do so by submitting a formal request via the link below:

Upon submission, we will:

• Acknowledge your request within 10 business days
• Verify your identity (to protect your privacy)
• Process and fulfill your request within 30–45 days

Who Can Submit a Request?

• You’re a registered user or visitor of Hellosays
• You’ve submitted a service request through our platform
• You’re a listed service provider on Hellosays
• You're acting on behalf of someone with proper authorization

Identity Verification

To protect your data, we must verify your identity before we can grant access or proceed with deletion. Verification steps may include:

• Confirming your email address
• Matching data with existing records
• Providing a government-issued ID (in some cases)

Exceptions

There are some circumstances where we may not be able to fulfill a deletion request, including when:

• The information is required for legal or contractual obligations
• It's needed to detect fraud or security incidents
• It’s required to provide the services you requested
• The data is anonymized and cannot be linked to you